1. Why do I get the page that says "We are very sorry... You are unable to use this feature at this time. To use this feature, you need to be a member with an approved profile." when I try to do search?

You have to be a member with an approved profile before you can perform search. If you are already a member, make sure your profile has been approved. If you are not already a member, you have to sign up by clicking on this link: Join Here.

1. How do I contact aWOWtrip.com?

If you have questions that are not answered by this FAQ, you may contact us via email at support@awowtrip.com. We will respond to you as soon as possible, but no later than 24 hours.

2. Is there toll-free or telephone support?

No. At this time, we do not provide telephone support. We are trying to keep our costs down, so the only way to reach us is via email.

1. Why didn't I receive my Activation e-mail?

If you did not receive your Activation email, there may be two reasons. First, you may have provided us with an incorrect email address. Please check your email address and make sure you registered using the correct email. Second, your email provided may have moved your Activation email into your SPAM folder. Please check your SPAM folder. If you did not receive your Activation email, try to login, and you will be asked if you would like your Activation email resent to you. If you continue to fail to receive your activation email, please contact us via email at support@streamytrip.com.

2. Can I advertise my services (e.g. escort, dating services)?

No. You may not advertise your services on aWOWtrip.com. Anyone caught doing so, will have their account cancelled and will be banned from using our website. Please do not advertise your dating services or escort services on our website. Advertising such services violates our User Agreement, and as such you may be accessing our website without authorization or permission from us. Unauthorized access is a felony offense, and we reserve the right to seek legal action against you.

1. Why am I not able to login with my username/password?

There may be many reasons why you are unable to login with a correct username or password. First, be sure to check that you have spelled your email address and password correctly. Do not add a [SPACE] behind your email address. Be sure that your email and password is entered as you provided (i.e., the system is CASE sensitive). If you tried that, and you are still unable to log into the system, please send an email to support@aWOWtrip.com describing the problem you experience.

2. I forgot my Password, what can I do?

If you forgot your password, you may ask the website to email you your password. Click on this link: RESEND. You will be asked to provide the email address, afterwhich you should receive your password via email. If you do not receive your password, be sure to check the SPAM area of your mailbox. Sometimes, emails generated automatically by our server may be classified as spam by your email program.

3. Why my Account doesn't exist? I did not cancel.

Your account may be suspended, cancelled or deleted without prior notice if you are found violating our User Agreement. Examples of such violations include spamming, suspicious activities, use of a stolen credit card, harassing other members, advertising other services, or other abuses.

4. How do I cancel my Account?

Login and click on this link: My Control Panel.. Click on "Delete Me".

1. Can I pay by Money Order or Casher's Check?

No. At this moment, we do not accept Money Order or Casher's Check.

2. Can I pay by PayPal?

Yes. If you have a PayPal account, you may also upgrade your account via PayPal. To do so, just click on the "Pay By PayPal" link on the Upgrade page. Your account will be promptly and instantaneously upgraded once payment is received.

3. I paid by PayPal using eCheck, why isn't my account upgraded?

Paying with eCheck may take up to 4 business days before your account is upgraded. eCheck payments take approximately 4 business days before they are deposited to our PayPal account. Once the funds are received, PayPal will notify us and your account will be immediately upgraded.

4. If I am not happy, can I get a Refund?

No. We DO NOT offer refunds. All sales are final and there are no exceptions. The purpose of the FREE trial is for you to test run our website. So, please be absolutely sure before you pay us for a Premium membership. Once you pay for an upgrade there will be no refunds.

5. Why a NO REFUND policy?

Our credit card processing company charges us a commission on all transactions (sales or refund). Since we have to pay them for each sale, and again for each refund, we will lose more money if we were to issue refunds. As such, we have a NO REFUND policy. We do allow you to try out our website for FREE, that way you can be sure before you buy. But we will not issue a REFUND once you have purchased an upgrade. There are NO EXCEPTIONS to this policy.

1. Why is my Profile denied?

All profiles must meet our guidelines. Empty profile (i.e., profiles where description of yourself or what you are looking for is blank) will be denied. In addition to making sure that profiles have meaningful content, profiles must not contain personal contact information - including email, phone number, address or websites. Our staff members read all profiles submitted, so please do not try to code your contact information into the text of your message. We will find it and your profile will be denied.

2. Why am I having trouble uploading my photos?

We only accept JPEG or JPG format photos, and the photos must be under 150KB. If you have a photo that is not in JPEG or JPG format, or is larger than 150KB, you may use a graphical program (such as PAINT) to change your photo format or resize your photo. Once you have converted your photo to JPEG or JPG format and under 150KB, you should have no trouble uploading it. If you still experience difficulties, you may email your photo to support@awowtrip.com, and include your username (email) and password. We will be happy to upload your photo(s) for you.

3. Why is my Photograph denied?

Please make sure that the photograph you submit meets our guidelines. The first photograph you submit must be a picture of yourself. Photos which has nothing to do with you (for example, a scenery or animal) will be denied. All photographs must be G-rated -- that means absolutely no nudity. Pornographic content will not be allowed on our website and such photos will be denied.

4. How long does it take for my Profile / Photo to be approved?

If you just updated your profile, or uploaded a photo, it is entered into a queue for approval. It typically takes up to (but no more than) 24 hours for your Profile / Photo to be reviewed by one of our staff members, however, it will most likely be quicker. Profiles from Premium members receive the highest priority and will be approved first. Also, profiles with more photos uploaded will receive higher priority for approval than profiles with less or no photos. You will receive an email notification once your profile has been approved. However, you will NOT receive an email notification when your photo is approved.

6. How do I get my profile to appear first in a search?

Premium member profiles receive the highest priority and will appear before Standard member profiles in searches. In addition, profiles with more photos uploaded will receive higher priority than profiles with less or no photos uploaded. To improve your listing, we suggest upgrading to a Premium Membership and uploading 3 photos.

1. When does my Premium Membership expire?

The expiration date of your Premium Membership is clearly displayed on the Member My Account page. Date and time on our system is recorded in EST (Eastern Standard Time) -- i.e., the time in Boston and New York. Please note that you will be able to access your Premium Membership up until your expiration date, but not on the day of expiration.

2. What happens when my Premium Membership expire?

When you log in after your Premium Membership expires, you will be notified that your membership has expired, and your membership will be reverted back to a Standard Membership.

3. How do I extend or renew my Premium Membership?

You cannot extend or renew your Premium Membership until your Premium Membership has expired. After your membership expires, the upgrade links will appear on the Member My Account page as Upgrade to Premium Account and you will be able to Upgrade your membership again.